Terms of Service

Last updated: May 10, 2026

These Terms of Service ("Terms") govern your use of MC Server Manager ("the App"), the website at mcservermanager.com, and all related online services (together, "the Service") provided by Natchland ("we", "us", "our").

1. Acceptance of Terms

By creating an account, purchasing a licence, or using any paid feature of the Service, you agree to be bound by these Terms. If you do not agree, do not create an account or use paid features.

2. Account Registration

You must provide a valid, accessible email address.
You are responsible for keeping your account credentials secure. Do not share your password.
One account per person.
You must be at least 13 years old to create an account.
You are responsible for all activity that occurs under your account.

3. Credits and Balance Policy

Credits are virtual currency used within the Service. They have no monetary value outside the platform.
Credits are non-transferable between accounts.
Credits are non-refundable once deducted for usage of a paid feature.
Auto top-up charges are non-refundable once processed.
Refunds of unused balance are at our discretion and may be declined after 30 days from the date of purchase.
We reserve the right to adjust credit pricing with at least 30 days' notice.

4. Relay Pro Subscription

Relay Pro is billed monthly from your account balance at the rate displayed in the App at the time of activation.
Your subscription continues automatically until your balance is insufficient to cover the next billing cycle.
You can cancel at any time by stopping the subscription in the App or simply not topping up your balance — no further charges will occur.
We do not guarantee 100% uptime for relay infrastructure. Planned maintenance will be announced in advance where possible. Unplanned outages may be credited at our discretion.
Game traffic passing through relay nodes is not logged or inspected beyond what is required to route it correctly.

5. Promo Codes

Promo codes are single-use and tied to a specific App installation.
Codes expire on the date stated. Expired codes cannot be redeemed.
Credits or service granted by promo codes are subject to the same Credits and Balance Policy in section 3.
Abuse of promo codes — for example, generating codes from multiple installations to accumulate credits — may result in account suspension and forfeit of any unused credits.

6. Licence Keys (Standard Edition)

Licence keys are non-transferable.
Each key may be activated on up to 3 machines simultaneously. Contact support to remove an activation if you change devices.
We reserve the right to revoke keys used in violation of these Terms.
Keys do not expire but are tied to the version family purchased. Free updates within that version family are included.

7. Commercial and Third-Party Use

The App, the Service, and our relay infrastructure are licensed for direct use by end users — individuals and organisations running their own Minecraft servers.

You may not resell, sublicense, white-label, rebadge, or otherwise incorporate the App or the Service into a commercial product, hosting offering, or managed service provided to third parties without our prior written consent.
This includes — but is not limited to — Minecraft hosting providers, managed-server platforms, SaaS control panels, and any service where end users pay a third party to access functionality powered by the App.
Using our relay infrastructure to serve a third party's paying customers is prohibited under any standard licence, subscription tier, or credit balance.
Requests for a commercial agreement can be sent to [email protected]. We review these case-by-case and grant them rarely.
Unauthorised commercial use will result in immediate revocation of any licence keys involved, suspension of associated accounts, and forfeit of any remaining balance.

8. Acceptable Use

You must not use the Service to:

Host servers that violate Minecraft's End User Licence Agreement.
Route illegal content through relay nodes.
Conduct denial-of-service attacks or otherwise abuse relay infrastructure.
Circumvent billing systems, exploit free trial features, or attempt to access another user's account.
Share account credentials with others.

Violation may result in immediate account suspension without refund.

9. Chargebacks

Initiating a chargeback for credits that have already been consumed by services is considered a breach of these Terms.
A chargeback will result in immediate suspension of paid features and zeroing of your account balance.
We reserve the right to contest chargebacks with evidence of service delivery — including usage logs, billing records, and audit history.
Legitimate disputes (outages, billing errors) should be raised with us directly first via [email protected]. We will resolve them fairly and promptly.

10. Account Suspension and Termination

We may suspend or terminate accounts that violate these Terms.
We will not suspend accounts without reviewing the situation first, except in cases of active abuse or chargeback.
You may request account deletion by contacting [email protected]. Your account and associated data will be removed within 30 days.
Balance remaining at the time of voluntary account deletion may be refunded at our discretion.

11. Service Availability

We aim for high availability but do not guarantee any specific uptime SLA.
Planned maintenance will be announced in our Discord community where possible.
We are not liable for losses caused by service downtime.

12. Affiliate Program

If you apply to our affiliate program at mcservermanager.com/affiliates and are approved, the following terms also apply.

Eligibility

You must be 18 or older.
The legal name, date of birth, country, and other application details you provide must be accurate. Submitting false information voids the application and any commissions earned.
Approval is at our discretion. We do not have to give a reason for declining an application.
One affiliate account per person.

Commission terms

You earn a commission on the first qualifying purchase made by a user who clicked your referral link, currently 20% of the gross charge. Subsequent purchases by the same user do not earn further commission.
Qualifying purchases are Relay Pro subscriptions and credit balance top ups. Licence keys, donations, and Microsoft Store purchases are excluded.
Commissions enter a 30 day clearance window. If the underlying charge is refunded or charged back during that window, the commission is reversed and no payout is made.
Payouts are issued through Stripe Connect Express once your eligible balance reaches £20. You must complete Stripe Connect onboarding to receive payouts, until then commissions accrue but no money moves.
We may adjust commission rates with at least 30 days' notice. Changes only apply to commissions earned after the notice period.

Conduct and acceptable promotion

How you represent MC Server Manager reflects on us. You must:

Be honest about what the App does. Do not exaggerate features, fabricate testimonials, or make claims we have not made ourselves.
Be respectful in your content and in interactions with users you refer. Harassment, hate speech, threats, or discrimination are not tolerated.
Disclose that your link is an affiliate link where required by your country's advertising rules (UK ASA, US FTC, EU equivalents).
Only promote on platforms and in communities where promotion is permitted. Spamming Discord servers, Reddit threads, comment sections, or DMs is not allowed.
Keep your referral link in line with your application. If you said you would post on YouTube, we expect YouTube, not unrelated channels you did not disclose.

You must not:

Refer yourself or use your own link to earn commission on your own purchases.
Buy traffic, generate fake clicks, or use bots to inflate referrals.
Promote alongside content that is illegal, sexually explicit, racist, hateful, or otherwise something we would not want our brand near.
Imply you are an employee, partner, or official representative of Natchland or MC Server Manager. You are an independent affiliate.
Use our trademarks, logos, screenshots, or assets in ways that could mislead users about your relationship with us. Reviews, tutorials, and standard promotional use are fine.
Bid on our brand name or domain in paid search advertising.
Resell, transfer, or share your referral code or link with another person or affiliate.

Reports, suspension, and refusal of payout

If we receive a credible report or complaint about an affiliate, or we observe behaviour that breaches these terms, we may immediately suspend your affiliate account, disable your referral code, and pause any pending payouts while we review.
If a breach is confirmed, we may permanently terminate your affiliate account, disable your link, and refuse to pay out any pending or eligible commission balance. Commissions that have already been paid out remain yours unless they were earned through fraud, in which case we may claw them back.
Behaviour that we treat as serious enough for immediate termination includes but is not limited to: fraudulent referrals, harassment of users, hate speech, illegal activity, deceptive marketing, and any conduct that damages the reputation of MC Server Manager.
Decisions on suspension and payout refusal are made at our discretion. We will tell you the reason and give you a chance to respond, but the final decision is ours.
You can leave the program voluntarily at any time by emailing [email protected]. Your eligible balance at the time of departure is paid out under the normal payout rules.

Tax and independent status

You are responsible for declaring affiliate income to your tax authority. We do not withhold or remit taxes on your behalf.
Nothing in this section creates an employment, partnership, joint venture, or agency relationship between you and Natchland.

13. Limitation of Liability

The App and the Service are provided "as is" without warranty of any kind.
We are not responsible for data loss from Minecraft server files, worlds, or backups managed by the App. You are responsible for keeping copies of anything you cannot afford to lose.
To the maximum extent permitted by law, our liability is limited to the amount you paid us in the 30 days preceding the event giving rise to the claim.

14. Changes to These Terms

We may update these Terms with at least 14 days' notice via email or in-app notification. Continued use of paid features after the notice period constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these Terms can be sent to [email protected].